How Jemtek handles website and enquiry information

Who we are

Jemtek Computer Solutions is operated by Mark Lawrence, trading as Jemtek Computer Solutions, a sole-trader IT support business.

• Address: 14 Rosehip Court, Up Hatherley, Cheltenham, GL51 3WN
• Email: email@jemteksolutions.co.uk
• Telephone: 01242 431697
• ICO registration reference: ZA182422

Information we may collect

Depending on how you contact Jemtek and which services you use, information may include your name, business name, contact details, enquiry details, support records, device and system information, accounting information, remote-support logs and analytics information where you consent to optional cookies.

How information is used

Information is used to respond to enquiries, prepare quotations, provide IT support, manage appointments and records, raise invoices, protect systems, meet legal obligations and improve the website where analytics consent has been given.

Suppliers

Relevant suppliers may include 123-reg, Microsoft, Barracuda, ISL Online, FreeAgent, ESET, product distributors, insurers and professional advisers where needed for the service requested.

Retention

Remote-support recordings and session logs are retained for 3 years and 1 month. Google Analytics user-level and event-level data is retained for 26 months. Accounting and tax records are kept for the legally required period.

Cookies

Strictly necessary cookies may be used for basic operation. Google Analytics and other optional cookies will remain disabled unless you accept them through the cookie controls.

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